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​Welcome to The Palms Hotel Fire Island ("The Palms," "we," "our," or "us"). We are committed to protecting your privacy and safeguarding your personal information. This Privacy & Cookie Policy explains what information we collect, how we use it, when we share it, and your choices regarding your information when you visit our website or make a reservation.

 

By using our website, you acknowledge the practices described in this Privacy & Cookie Policy.

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Information We Collect

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We may collect information that you voluntarily provide, including:

• Name

• Mailing address

• Email address

• Telephone number

• Reservation details

• Special requests or preferences

• Information submitted through contact forms

• Newsletter subscription information

 

When you make a reservation, payment information is processed securely through our reservation and payment providers. The Palms Hotel Fire Island does not store complete payment card information on its website.

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We may also automatically collect certain technical information, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed

• Date and time of your visit

• Referring website

• General website usage information

 

How We Use Your Information

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We use your information to:

• Process and manage reservations

• Respond to inquiries and guest requests

• Communicate regarding your stay

• Send confirmations and reservation updates

• Improve our website and guest experience

• Provide customer support

• Send promotional emails or special offers if you have chosen to receive them

• Maintain the security of our website

• Comply with applicable legal obligations

 

Reservation Processing

 

Online reservations are processed through WebRezPro, our third-party property management and reservation platform. Reservation information submitted through our booking system is processed for the purpose of completing and managing your reservation.

We encourage guests to review WebRezPro's privacy practices for additional information regarding how reservation data is processed.

 

Sharing Your Information

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We do not sell your personal information.

 

We may share information with trusted service providers who perform services on our behalf, including:

• WebRezPro (reservation management)

• Payment processors

• Website hosting providers

• Email marketing providers

• Website analytics providers

• IT support providers

 

These providers are permitted to use your information only as necessary to provide services for The Palms Hotel Fire Island.

We may also disclose information if required by law, court order, or governmental request, or when necessary to protect our legal rights, guests, employees, or property.

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Cookies

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Our website uses cookies and similar technologies to improve your browsing experience.

 

Cookies are small text files placed on your device that help websites function efficiently.

 

We may use cookies to:

• Maintain website functionality

• Remember your preferences

• Improve website performance

• Understand how visitors use our website

• Analyze website traffic

• Improve our services

 

Some cookies are necessary for the website to operate and cannot be disabled.

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f we use optional analytics, advertising, or marketing cookies, they may be used only where permitted by applicable law and, where required, after obtaining your consent.

 

You may manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

 

Third-Party Services

 

Our website may contain links to third-party websites or use third-party services such as:

• Reservation platforms

• Interactive maps

• Social media integrations

• Email subscription services

 

These third parties operate under their own privacy policies, and we encourage you to review them before providing personal information.

 

Data Security

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We use commercially reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

 

While we strive to protect your information, no method of transmitting information over the Internet or storing electronic information can be guaranteed to be completely secure.

 

Data Retention

 

We retain personal information only for as long as reasonably necessary to:

• Manage reservations

• Provide guest services

• Meet legal, accounting, tax, and recordkeeping obligations

• Resolve disputes

• Enforce our agreements

 

Your Privacy Choices

 

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information, subject to applicable legal requirements.

To submit a privacy-related request, please contact us using the information below.

 

Children's Privacy

 

Our website is intended for individuals 18 years of age or older making travel reservations. We do not knowingly collect personal information directly from children under 13.

 

Changes to This Policy

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We may update this Privacy & Cookie Policy periodically. Any changes will be posted on this page with an updated Effective Date.

 

Contact Us

 

If you have questions about this Privacy & Cookie Policy or wish to submit a privacy-related request, please contact:

The Palms Hotel Fire Island
168 Cottage Walk
Ocean Beach, NY 11770

Phone: (631) 583-8877

Email: info@palmshotelfireisland.com